The basics

Get back to basics and think of what the guest really needs. It’s important to have a contact details book including emergency numbers and the host’s number on the key for ease of communication. WiFi is now commonplace for guests and they expect to be able to get online. Clean sheets and towels are a given. Toilet paper supplies in the bathroom. Basic toiletries should also be provided such as shampoo, conditioner, and body wash – they don’t have to be A-brand, just available.

If there’s a kitchen, liquid hand wash, washing up liquid, cleaning supplies, kitchen towels, cutlery, and crockery are vital for those wanting to whip up home meals and for keeping the place spic and span afterwards. It’s up to the host as to whether they wish to provide coffee, tea or some basic snacks for guests arriving very early or late, but these can be a thoughtful and generous addition.

An updated first-aid kit, maps and current guides to the area with personal recommendations are always useful. Be as helpful to your guest as possible and always try and go beyond.

Business Travellers

Business guests have different requirements, of course. An ironing board or number for the nearest laundry service are handy for organising business attire. WiFi is vital and also extra phone chargers. Information on transport services, or free parking, is a plus too.

Leisure Guests

If the guests are staying for leisure then treating the listing more like a hotel and going the extra mile with ‘home from home’ comforts and extra resources on the destination is a fabulous plan. Just like hotels, it’s all about the little touches that make a stay special and that is why guests prefer to book on Bnbthai. Luxuriously soft bedding, toys for the little ones or a comprehensive guide to the city or locality with highlights, are just a few examples.

As most families will cook, having a well-stocked kitchen is beneficial for them, whereas friends or couples might prefer local restaurant recommendations. Children will love a play space or fun items.

The ‘Wow’ factor

One thing is sure, a host can impress their guests much more by going above and beyond. Toiletries, quality towels and bed linen, good furniture, free parking, a complimentary welcome basket, personal recommendations and guides, fresh flowers, books and magazines – they all add a bit of sparkle.